Frequently Asked Questions
 
Hasslefree!

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Contact
Work hours
Shipping
Payment
Privacy
Legal
Disclaimer
EU & UK Distance Selling Regulations
Federation of small businesses

This FAQ page contains lots of important stuff (see titles listed above).

I know this isnt the most interesting part of the site but it does need to be here so please take a bit of time to read through, especially the 'Legal' and 'Disclaimer' sections.

 

Contact

There are so many ways that you can get hold of either myself or Kev

EMAIL Sally or an alternate Sally. (or even Kevin if you dont mind waiting a while!).

SNAIL MAIL 12, Sturgeon Way, Stanton, Suffolk. UK. IP31 2ED

FORUM OF DOOM Forum of Doom My User ID is 'Libertee' and Kev's is 'Hasslefriesian'


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Work hours

Hasslefree is a business but Kev and I also have three small children who need us to spend time with them as well. For this reason we have to work our HF hours around the children whilst they are still so small.

This means our main daytime office hours are Monday to thursday 9am to 3pm. We also work at least 5 - 6 evenings each week from 8pm (when the children are asleep) through till midnight so dont go thinking we are only around part-time because we put in enough hours for 4 full-time people most weeks!!

Weekends are sacred. Until recently I would try to juggle work around the children but it wasnt working so work gets nailed on the head daytime hours at weekends although Kev still sculpts usually both of those days. We do catch up on sunday nights though and check into email etc frequently during the weekend days so if there are any problems we will deal with it asap....but it has to be important!!

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Shipping and shipping costs

It used to be that we only shipped twice a week, but now it is getting busy I tend to ship out as soon as payment is cleared. As a general rule of thumb orders are done in the evening that they are received and go to the post office the next morning.

I aim to make sure all pre-orders go out on the day of release however if the figures arrive from the caster early then I will send them out early...........if you would prefer me to hold on to them for a few weeks then please just say!!

Our shipping costs are the same all over the world. In fact we havent put them up even though Royal Mail have raised their prices twice since we started !:

0.01 GBP - 9.99 GBP1.50 GBP
10.00 GBP - 24.99 GBP2.00 GBP
25.00 GBP - 49.99 GBP2.50 GBP
50.00 GBP - 99.99 GBP3.00 GBP
100.00 GBP and moreFREE Shipping!

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Paying for the little guys

Well you have a choice on how to pay for your fix of 'White Metal'

We accept all major credit cards which can either be processed online via our secure server or (if you arent happy to pay online) by you faxing a credit card authorisation to us. If you want to use the 'fax to Sally' option then please contact me for an order form.

Paypal is another option for which you can also use your credit card. Some people are sceptical of Paypal but it is entirely painless, very simple and safe. We had a lot of problems with Paypal 'bumping off' customers when it came to finalise the shopping carts so now what happens is:

You complete the order to pay with Paypal as usual but instead of you being taken to the Paypal site to process the order, your order will be forwarded to me and I will issue an invoice manually. It is a bit more work for me but less hassle overall for you. Paypal invoices are usually done when the children go to bed so if you place an order early in the day dont panic if you dont get an invoice for a while. Any orders after 5pm friday will be invoiced on sunday nights , it wont delay your order at all as there is no postal service until monday morning. If your order is urgent then let me know and I will try to process it on the friday night to go into saturdays post.

If you have concerns about currency exchange, the credit card company will actually perform the currency conversion for you as you make the payment. So don't worry about it!

If you would like to see the prices of the figures converted into your national currency (no goats or camels are accepted unfortunately even though I quite like a bit of roast goat..........sorry I digress!...lol) then check out XE.com - The Universal Currency Converter®

UK customers can send in a cheque payable to 'Hasslefree Miniatures' to the snail mail address above. You can either write your order down or if you email me then I will send you an order form by return email. Please be aware that I will bank your cheque within a day of it arriving but it still takes 3 working days to clear before I can ship your order.

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Privacy

Hasslefree Miniatures respects the privacy of visitors and customers to our site and no information given by yourselves will knowingly be passed onto any third party.

There are various links throughout our site to other sites. Although we believe these to be reputable, we cant be held responsible for anything that happens as soon as you leave our site!!

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Legal

IP stands for "intellectual property." It's intellectual (as opposed to tangible/physical) because it deals with concepts and creations of the mind that cant actually be touched. Because it can be bought,sold and transferred from one person to another it can be deemed 'property'. It means that when Kev sculpts a model we can sell the physical object (the miniature itself) to one person AND still retain the right to reproduce it (the copyright).

If we want to protect our IP we have to tell you that everything on this site belongs to us. If you are made aware of this then the stealing of our IP is called 'THEFT'. In case you think that stealing another persons ideas is 'harmless', IT ISN'T. It is actually very naughty and although wouldnt make much of a dent in the profits of the big guys, in a small company like ours it could permanently damage if not destroy us. We work very hard to keep this company going (you can yawn at this point if you wish!) and are very protective of our ideas and Kevs sculpts. Please respect this.

If you want to use our images on your site all you have to do is ask. Provided that they are not going to be used for anything that would be derogatory or damaging to our business then there isnt usually a problem. When the image is used we expect you to credit us as the manufacturer and (in the case of a painted figure) the painter. We work very hard to get all of the images in this site online and updated frequently and all images, pages and text in this site are

Copyright Hasslefree Miniatures 2005.

In case you decide to nick the codings then I have to inform you that they all belong to 'the webmaster' and I dont think he will be too happy!

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Disclaimer

Okay........here we go.

Please remember that our figures are hobby items and (although referred to as toys) ARE NOT TOYS and as such they arent suitable for kiddiewinks. By all means get your son/daughter hooked early but please supervise them to make sure that none of the hazards listed below can occur.

Our 'toys' are generally made from a white metal alloy which may or may not contain lead. Therefore it is not advisable to chew/ swallow/ ingest our figures. Some of the terrain pieces are made from resin, please dont eat this either.

Although we pride ourselves on the quality of our castings, as is the nature of the hobby some may need a bit of assembling or trimming. If you cut yourself with a sharp blade whilst undertaking any form of adaption to our figures then it isnt our fault (butterfingers!!). Likewise if you manage to superglue yourself to the figure/ table/ activator can then that isnt our fault either. If you let us know then I am sure we will be sympathetic (depending on whether we have had a good day or not!!)

Our website shows images of naked female and male sculptures both bare metal and painted. If you are at all offended by nudity then please be careful when browsing.

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EU & UK Distance Selling Regulations

Of course we adhere to present regulations concerning Distance Selling. In case of any problems we expect you to contact us by mail, letter or fax within seven days after receiving the goods you ordered. In that case we will refund your money (at your cost) after you send the goodies back (at your cost). If you are really interested in the rules and regulations have a look EU here and UK here.

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Federation of Small Businesses

The FSB is Britain's biggest business organisation with 190,000 members. It exists to protect and promote the interests of the self-employed, and all those who run their own business. We have been members now since last year. More information is available at the FSB website.

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Now that is all of the 'Nitty gritty' out of the way, if you have any further questions or feel that anything needs to be added then please email me.

Sally :)

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